Case Study

Chicago Telerad

Streamlining Invoicing and Efficiency


Chicago Telerad is an Independent Teleradiology practice known for its high-volume, high-quality radiology readings across multiple states. In addition to their unwavering commitment to high-volume readings, Chicago Telerad also extends valuable opportunities for externships and rotations. These opportunities facilitate the acquisition of essential US Clinical Experience as part of their mission to foster growth and development in the field of radiology.


As a practice committed to quality reads, Chicago Telerad faced a common yet challenging issue in its operations—inefficiencies in the invoicing process. Chicago Telerad was grappling with the arduous task of transforming schedules into invoices efficiently. The process was not only time-consuming but also prone to errors. Invoices had to be meticulously cross-referenced with the hours allocated, making it an intricate and labor-intensive procedure. With schedules to manage and invoices to generate, they sought assistance from SMB Services to optimize their workflow. What previously took 8 to 10 hours per invoicing cycle was now a short meeting, with the need for a comprehensive review and finalization taking 30 to 45 minutes at the most.

Our Strategy

SMB Services took on the challenge of simplifying the invoicing process for Chicago Telerad. Our strategy was to create a structured system that streamlined data sorting and report generation. We began by addressing scheduling and naming inconsistencies to facilitate the extraction of data for efficient sorting.

With these adjustments, we made the invoicing process significantly faster than before. Chicago Telerad’s team was no longer burdened with lengthy and manual tasks. Instead, they could produce single report analyses for each invoice. This streamlined their payouts and allowed for cross-referencing against the billed hours.

Moreover, we introduced an error-checking system to ensure the accuracy of invoices and to verify the allocation of hours. Cross-checking became a seamless part of the process, providing a comprehensive solution to the issues surrounding hour allocation and invoice generation.

Furthermore, the analyses of RVUs shed light on the allocation of effective and efficient


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The results were transformational for Chicago Telerad. The time and effort previously spent on invoicing were drastically reduced. With a structured invoicing system in place, detailed reports as well as graphical representations for important decision-making were created and were efficiently cross-referenced against the hours allocated. This approach not only expedited the process but also ensured accuracy and minimized errors.

What used to be a labor-intensive and time-consuming task was now a streamlined and efficient operation. SMB Services’ intervention had a substantial impact on Chicago Telerad’s workflow, allowing their team to focus on their core mission of delivering high-quality radiology readings while leaving the intricacies of invoicing in capable hands. Chicago Telerad’s collaboration with us resulted in a significant reduction in workload, greater efficiency, and a more structured invoicing process that ensured accurate billing.